Dealership Techncial Agent

  • Reference
    16570
  • Type
    Permanent
  • Salary
    32000
  • Location
    Luton

Steele-Dixon the Motor Industry Recruitment Specialists

Responsible for providing Technical Assistance support to the Dealer network. Investigate the Dealer’s request for support, carry out research as required using GM databases, own experience and escalate as required in order to provide the Dealer with the information to resolve the request.

The ideal candidate will be a trained and qualified motor mechanics as you will generally be talking to technicians at dealerships who are having difficulty identifying problems, finding replacement parts or issues with diagnostic tools (in addition to being completely fluent in the language). These are call centre positions and are all based on the north side of Luton.

Specifically we are looking for;
3 German speaking candidates
2 French speaking
1 Italian speaking

Responsibilities include:

Handles contacts via telephone and electronic communications
Fully investigates the technical request using the systems, protocol and procedures
Escalates requests that cannot be resolved to other team members, team leaders located both in the UK and Germany
Follows up all requests to resolution in agreed service levels
Delivers service excellence by efficiently problem-solving and reacting in a professional, polite and clear manner at all times
Accurately logs all dealer contacts and follows up on cases using the database systems
Where necessary liaises with business partners internally and externally to develop case resolutions and action plans
Reads and researches relevant materials and resources to stay current with product and technical information
Attends team and other meetings for review of issues, assignments, regular discussion
Performs other related duties, as assigned

Minimum Skills

Full motor vehicle engineering apprenticeship or a technical degree related to automotive engineering
Minimum 3 — 7 years automotive technical work experience, gained either in a dealership, preferably GME, or with an OEM or OEM supplier business
Good overall knowledge of current automotive technology and the GM Europe product range
Excellent interpersonal skills, able to build constructive & effective relationships, using appropriate rapport, diplomacy and tact.
Ability to resolve technical queries to a high level remotely by telephone / email
GM Europe product experience preferable
Ideally Manufacturer / Importer experience within a technical department
Good computer literacy - competent in the main Microsoft Office packages
Able to write clearly and succinctly in a variety of communication settings and styles
Time Management Skills, able to use time effectively and efficiently
Customer Focus, dedicated to meeting the expectations and requirements of internal & external customers
Full valid vehicle driving licence

For further information please contact Martin Steele in confidence on:
or email your CV to mailto:ed@steele-dixon.co.uk

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